Common Mode of Fraud Under the Guise of Commission/Affiliate in the Name of Matahari
Currently, there are many cybercrime modes that are disguised as commissions/affiliates/online businesses in the name of Matahari. Always be alert and careful, let's recognize the common modes of fraud under the guise of Commissions/Affiliates/Online Businesses. Below are some common modes.
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Promise of a Commission of a Certain Amount of Rupiah after Completing a Certain Task
- The victim will be asked to like content or buy goods and will be promised a commission of a certain nominal amount.
- The victim will be asked to send money or make a fictitious purchase on a fake application or fake website. Be careful because the link leads to a system that looks like the Matahari system, but it is not the original Matahari system.
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There is a Request for “Admin Fee” as a Guarantee
- The victim will be asked to make a payment or transfer money, for example to buy a product or spend money on administration fees.
- It is not uncommon that initially, the fraudster will transfer a commission to the victim, but this is done so that the victim is tricked and believes in transferring a larger deposit/admin fee.
- Keep in mind, a legitimate affiliate program will only give commissions from the sale of recommended products. Never believe if someone asks you to spend money up front, because it is definitely a scam.
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Gathering Victims into Chat Groups Containing Fake Testimonials from Fraudsters
- Victims are usually invited to chat groups under the guise of official communities on instant messaging platforms such as WhatsApp Group, Telegram Group, and the like.
- In the group, victims will be presented with testimonials from fellow members regarding this program. Do not believe it because it could be a fake testimonial from a fraudster's partner.
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On behalf of Matahari or Matahari Mall or Matahari Online
Fraudsters often carry and use the names of retail companies, including Matahari. Please note that Matahari never asks partners/consumers to make any transactions or purchases outside the Matahari platform, let alone using personal accounts.
Therefore, if you feel that you have received suspicious information, Matahari invites all consumers to always first check the information received through Matahari's official channels, namely the Matahari website at www.matahari.com/corporate/newsandevent, Instagram @matahari or WhatsApp consumer complaints at +62 811 811 88888.
Procedures for Self-Reporting
Consumers who suspect fraudulent activities or cybercrime under the guise of commissions, phishing, and the like or feel they are victims, can make independent reports to various online platforms that are directly connected to government agencies or relevant authorities.
The following are the procedures and guidelines for self-reporting to these platforms:
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Report Complaints Online
- Visit Lapor.go.id: Open the www.lapor.go.id page on your device.
- Select the 'Complaint' Menu: Click on the 'Complaints' menu on the main page.
- Write a Report : Create a report title and write down the details of the fraud incident in detail.
- Fill in Additional Information: Select the date and location of the incident, and select the destination agency related to your complaint.
- Complaint Category : Select the category 'Consumer Protection'
- Upload Proof: Attach files that will be used as evidence of fraud, such as screenshots of your online chat with the fraudster, voice recordings, videos or other supporting evidence.
- Submit Report: Click the 'REPORT' button to submit your report.
- Follow-up: lapor.go.id will follow up on your report according to applicable procedures.
- Complaint Number
Report suspected fraudulent mobile phone numbers to the Ministry of Communication and Informatics (“Kominfo”) database to prevent further victims. This reporting can help stop crimes from irresponsible parties. Here are the procedures for reporting fraudulent numbers:
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- Enter the Site: Visit the page https://aduannomor.id
- Select the "Report Mobile Number" Menu: Click on the menu to start the reporting process.
- Enter Phone Number: Enter the number you want to report. The site will automatically detect the operator used by the mobile number.
- Click "Next": Proceed to the next step.
- Select Reporting Category: Select the appropriate category, such as identity theft, fraud, fictitious online investment, or online gambling.
- Select Blocking Category: Choose whether you want to block the number or block WhatsApp.
- Click "Next": Proceed to the next step.
- Fill in the Reporter's Personal Data: Enter your personal data, including name, gender, age, mobile number, email, ID number, and address.
- Click "Next": Proceed to the next step.
- Describe the chronology of events: Write the chronology and date of the incident that indicates fraud by the mobile number to be reported.
- Upload Evidence: Upload evidence which can be in the form of an audio recording or screenshot of the incident.
- Check Captcha and Click "Submit": Check the captcha "I'm not a robot" and click "Submit".
- Content Complaints
You can also report online fraud committed on social media via https://aduankonten.id, the official complaint service from the Ministry of Communication and Information (“Kominfo”):
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- Open Site: Visit the page https://aduankonten.id
- Account Registration: Enter your full name, email, and password to register an account.
- Login: After registering, log in with the account you have created.
- Create a New Complaint: Click the "Create New Complaint" button.
- Select Fraud Category: Select the appropriate fraud category.
- Enter Complaint Link: Enter a link related to the scam.
- Tell the Chronology of the Case: Explain the chronology of the fraud case you experienced.
- Upload Evidence of Fraud: Upload evidence of fraud, which can be a screenshot of your online chat with the fraudster, voice recording, video or other supporting evidence.
- Submit Complaint: After all the data is filled in completely, click the "Submit" button.
- Check Account
If you have been a victim of fraud in online buying and selling transactions or fake investments, immediately report the fraudster's account to the Ministry of Communication and Information ("Kominfo") database to prevent others from being deceived by the same person. Reporting fraudulent accounts can help stop crimes by irresponsible parties.
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- Visit the cekrekening.id page: Open the page https://cekrekening.id/lapor-rekening on your device.
- Enter Account Information: Enter the account number, account holder name, and bank name used by the fraudster.
- Fill out the form: Complete the form provided with the requested information until complete.
In addition to reporting independently through the online platform above, you can also report directly to the police. You can go directly to the nearest police station from the location where the crime occurred. For example, if you are in a sub-district, you can report to the nearest police station. The purpose of reporting the crime to the police is so that it can be immediately followed up for further handling by the authorities. When reporting to the police, don't forget to bring evidence of fraud, which can be a screenshot of your online chat with the fraudster, voice recording, video or other supporting evidence.
We need to emphasize that fraud is a criminal act that is punishable by a maximum prison sentence of 4 (four) years based on Article 378 of the Criminal Code.
Matahari is not responsible for any material or immaterial losses suffered by parties who are harmed in connection with the misuse/impersonation of Matahari's name/identity.
